FAQs

For a safe and reliable payment process, we utilize Shopify Payments provided by Shopify. Your transactions are fully secured, ensuring your peace of mind.

To redeem a promotional code, enter it in the "Discount Code" area during the checkout process. Make sure it’s entered correctly before you complete your order, as changes after checkout may not be possible.

Absolutely! Once your order is dispatched, you'll receive automatic tracking information via email. This allows you to oversee your order until it arrives at your location. Track Your Order

If you have any questions concerning your order, our dedicated customer support team is here to help. Contact us at Support@cardcraz.shop. Please provide your email and order number for a quicker response.

To modify or cancel your order, please reach out to Customer Service at Support@cardcraz.shop. We will do our best to accommodate your request. Note that cancellations may not be possible once the item has been shipped. For further details, refer to our Refund and Return Policy.

If you experience delays or complications with your order delivery, please first check with the carrier to confirm the delivery address. Additionally, sharing your phone number can aid in filing a carrier claim to locate your package, typically resolved within a week.

After your return request is approved, keep an eye on the tracking number for the return. Once the item is received at our facility, we’ll process your refund promptly within 2-3 business days.

Instructions for assembly are included in the product packaging for items that require it. If you need additional assistance, please contact our customer service team at Support@cardcraz.shop, and we can provide you with online instructions for your product.